TOS & LAG
Terms of Service & Live Arrival Guarantee (LAG)
Orders may ship Tuesday, Wednesday, & Thursday (excluding holidays).
We love our hard working and essential delivery workers, however we cannot offer Live Arrival Guarantees on USPS shipments. Express - Worry Free - Live Arrival Guarantee does not need extras.
NO LAG WHEN TEMPERATURES ARE BELOW ZERO OR OVER 95F DEGREES!
Shipping available to the continental US, except where prohibited by state or local laws.
Prices are subject to change without notice and at our discretion. Sale prices and/or discounts are only applicable for the specified period of time.
Refunds, Replacements, & LAG (Live Arrival Guarantee)
We do everything possible to ensure safe delivery of every order. In the unlikely event that all or most of your live insects are DOA or critically injured during shipment, the following LAG (live arrival guarantee) applies:
Shipping and supplies are non refundable non creditable
Store Credit for DOA or critically injured insects, excluding shipping and supplies, will be provided at our discretion. Replacements for the DOA/critically injured insects for the cost of additional shipping and supplies, ONLY if proof of DOA/critically injured insects are provided as instructed above AND appropriate shipping/delivery arrangements were made. No refunds will be issued.
There are no refunds, store credit, returns, or exchanges on live insects if the size wrong size is ordered or you change your mind about an order after it has been shipped.
***subject to change without notice***