TOS & LAG
Terms of Service & Live Arrival Guarantee (LAG)
Orders may ship Tuesday, Wednesday, & Friday (excluding holidays).
Orders placed prior to 12 noon EST may ship the Next shipping day (we reserve the right to delay shipping. If your order is delayed and cannot be shipped on the regularly scheduled days you will be notified of the delay)
A tracking number will be provided to you once your order has shipped.
If the high temperature in your area is below 50F or above 85F, a heat or chill pack must be added to your order to qualify for the LAG. NO LAG WHEN TEMPERATURES ARE BELOW ZERO OR OVER 90F DEGREES! NO LAG on First Class packages.
It is your responsibility to include the appropriate heat or chill pack to ensure the contents arrive safe and alive. If you cannot be home to accept your package, include “Hold for Pickup” and contact your local post office to make sure they hold it for pick up. There is no extra charge for this service.
Shipping available to the continental US, except where prohibited by state or local laws.
Prices are subject to change without notice and at our discretion. Sale prices and/or discounts are only applicable for the specified period of time.
Refunds, Replacements, & LAG (Live Arrival Guarantee)
We do everything possible to ensure safe delivery of every order. In the unlikely event that all or most of your live insects are DOA or critically injured during shipment, the following LAG (live arrival guarantee) applies:
There is a live arrival guarantee on all orders that are delivered to an individual (not left in/on a mailbox, front step, porch, etc), or held for pickup
Different seasons require special needs. Post office holds and chill/heat packs. Please check your local temperatures before ordering. If the high temperature in your area is below 50F or above 85F, a heat or chill pack must be added to your order. NO LAG on First Class packages.
It is your responsibility to include the appropriate heat or chill pack to ensure the contents arrive safe and alive. During periods of extreme temperatures (below 30F or above 90F) where I am located or where you are located, your order may not be shipped until a safe shipping window is available and you will receive notification of the delay. NO LAG WHEN TEMPERATURES ARE BELOW ZERO OR OVER 90F DEGREES! NO LAG on First Class packages.
Shipping and supplies are non refundable non creditable
There will be NO LAG (live arrival guarantee) if your local temps are above below 50F or above 85F, and you choose not include a heat or chill pack. NO LAG on First Class packages. There will be NO LAG (live arrival guarantee) if no one is available to accept delivery of your order directly from your mail carrier. This includes having your order left in a mailbox, on your porch, etc. NO LAG on First Class packages. If all, or a large number of, your insects are DOA, you must contact us within 1 hour of delivery with photos of the dead/injured insects in the original packaging. We can be reached via email at LuxuriousLittles@gmail.com, message our Facebook Page.
Store Credit for DOA or critically injured insects, excluding shipping and supplies, will be provided at our discretion. Replacements for the DOA/critically injured insects for the cost of additional shipping and supplies, ONLY if proof of DOA/critically injured insects are provided as instructed above AND appropriate shipping/delivery arrangements were made. No refunds will be issued.
There are no refunds, store credit, returns, or exchanges on live insects if the size wrong size is ordered or you change your mind about an order after it has been shipped.
***subject to change without notice***