TOS & LAG

Terms of Service & Live Arrival Guarantee (LAG)

Orders may ship Tuesday, Wednesday, & Thursday (excluding holidays). 

Shipping 

*** UNTIL FURTHER NOTICE - Shipping will have a Live Arrival Guarantee only if the package arrives within 2 days from the departure time. If your order arrives DOA beyond 2 days, we are offering a 50% store credit. Simply email us a photo of all the feeders in your order within one hour of delivery and we will give you store credit of 50% of the cost of feeders and shipping (this does not apply to goods such as repashy or other supplies).***

In temperatures below 50 or above 80 degrees we strongly advise you take additional but simple steps to keep your feeder insects safe and alive. If shipping USPS, “Hold for Pickup” is a free service. Don't forget heat and/or chill packs are available.

NO LAG WHEN TEMPERATURES ARE BELOW 30F OR OVER 95F DEGREES ON ANY ORDER AND/OR SHIPPING METHOD.

 

Shipping available to the continental US, except where prohibited by state or local laws.

Prices

Prices are subject to change without notice and at our discretion. Sale prices and/or discounts are only applicable for the specified period of time.

Refunds, Replacements, & LAG (Live Arrival Guarantee) 

We do everything possible to ensure safe delivery of every order. In the unlikely event that all or most of your live insects are DOA or critically injured during shipment, the following LAG (live arrival guarantee) applies:

Shipping and supplies are non refundable non creditable

If all, or a large number of, your insects are DOA, you must contact us within 1 hour of delivery with photos of the dead/injured insects in the original packaging. We can be reached via email at LuxuriousLittles@gmail.com, message our Facebook Page.
 

Store Credit for DOA or critically injured insects, excluding shipping and supplies, will be provided at our discretion. Replacements for the DOA/critically injured insects for the cost of additional shipping and supplies, ONLY if proof of DOA/critically injured insects are provided as instructed above AND appropriate shipping/delivery arrangements were made. No refunds will be issued. 

There are no refunds, store credit, returns, or exchanges on live insects if the size wrong size is ordered or you change your mind about an order after it has been shipped.

***subject to change without notice***


Net Orders Checkout

Item Price Qty Total
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Shipping
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Shipping Address

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